Order FAQ

Frequently Asked Questions – Orders

1. How do I place an order?

Browse our collection, select your size, and click 'Add to Cart'. Proceed to checkout, fill in your details, and complete payment securely.

2. Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at hello@zouhi.com or via WhatsApp.

3. What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and international payment gateways for global orders.

4. Will I receive a confirmation after ordering?

Yes, you will receive an order confirmation via email and/or WhatsApp once your order is successfully placed.

5. How long does delivery take?

Domestic orders: 3–7 business days. International orders: 7–14 business days, depending on your location and customs.

6. Can I track my order?

Yes, a tracking link will be shared once your order is dispatched.

7. What is your return/exchange policy?

We accept returns and exchanges within 7 days of delivery for unworn, unwashed items in original packaging. Customised items are non-returnable.

8. What if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with photos and we will resolve it promptly.

9. Do you ship internationally?

Yes, we ship worldwide. International orders may be subject to customs duties and local taxes, which are the customer's responsibility.

10. Still have questions?

Reach out to us at hello@zouhi.com or via WhatsApp — we're happy to help!